Refund policy

Return & Refund Policy

Cancellations

If you would like to cancel your order, please contact us at hello@inkitstore.uk within 24 hours of placing your order.

If your order has not yet been processed, fulfilled, or dispatched, we may be able to cancel it and issue a refund.

Once an order has been fulfilled or dispatched, we are unable to cancel it.

To request a cancellation, please email us with your order number as soon as possible.

Returns

We offer a 14-day return period from the date your order is delivered.

To be eligible for a return, your tattoo must be unused, unopened, and in its original packaging. The clear protective film must not be removed, opened, or tampered with.

For hygiene and safety reasons, we cannot accept returns on tattoos that have been opened, used, applied, damaged, or removed from their original packaging.

Return Conditions

To request a return, please contact us at hello@inkitstore.uk within 14 days of receiving your order.

Returned items must be:

Unused

Unopened

In their original packaging

With the clear protective film fully intact

In the same condition as received

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

Custom Orders

Custom tattoo orders are made specifically for you and cannot be cancelled, returned, or refunded once production has started.

Please check all custom design details carefully before placing your order.

Faulty, Damaged, or Incorrect Items

Please inspect your order when it arrives. If your item is faulty, damaged, or incorrect, contact us at hello@inkitstore.uk as soon as possible with your order number and clear photos of the issue.

If your claim is accepted, we will offer a suitable solution, such as a replacement or refund.

Non-Refundable Situations

We cannot offer refunds for:

Items where the clear protective film has been removed or opened

Items that have been used or applied to the skin

Items that are not returned in their original condition

Incorrect orders caused by customer error

Incorrect or incomplete shipping addresses provided at checkout

Items damaged after delivery due to customer handling

Custom tattoos once production has started

Refunds

If your return is approved, your refund will be processed back to your original payment method after we receive and inspect the returned item.

Please allow time for your bank or payment provider to process the refund.

Contact

For any return, refund, or cancellation questions, please contact us at:

hello@inkitstore.uk