Shipping policy
IMPORTANT NOTES
- Orders can't be cancelled or refunded once they're in transit.
- Once an order has been fulfilled, we can't change the delivery address — please check it carefully before placing your order.
- If a parcel is returned to us due to an incorrect/incomplete address or because it wasn't collected, re-delivery is at the customer's cost.
- Delivery timeframes are estimates only and may be affected by factors outside our control, including peak periods, courier delays, weather events, and strikes. INKIT cannot be held liable for delivery delays caused by these circumstances.
- INKIT may update this policy at any time.
Shipping Policy
UK Shipping Only
INKIT™ currently ships exclusively within the United Kingdom.
We do not currently offer international shipping.
All UK orders qualify for FREE shipping, with no minimum order value.
Orders are normally sent using Royal Mail Tracked 48®, giving you tracking from dispatch through to delivery.
Royal Mail currently aims to deliver Tracked 48 parcels within approximately 2–3 working days, although this is a delivery aim rather than a guaranteed timeframe. Some postcode areas and destinations may take longer.
There are no customs duties, import taxes or international customs handling fees on orders shipped within the UK.
Processing Times
Processing time is the time required for us to prepare and dispatch your order. Delivery time begins once your order has been handed over to Royal Mail.
Ready-made INKIT tattoo orders are normally processed within 1 business day, excluding weekends and UK public holidays.
During particularly busy periods, processing may occasionally take slightly longer.
Once your order has been dispatched, you will receive a dispatch confirmation. Tracking information will be provided where applicable.
FREE UK Delivery
We currently offer:
FREE Royal Mail Tracked 48® delivery on all UK orders.
There is no minimum spend required.
Royal Mail Tracked 48 is a tracked service with a general delivery aim of approximately 2–3 working days after dispatch. It is not a guaranteed 48-hour delivery service.
Delivery Addresses
Please check your delivery information carefully before completing your order.
Your address should include, where applicable:
- Full name
- House or flat number
- Street name
- Town or city
- Postcode
- Any additional delivery information required for the address
Once an order has been dispatched, we may be unable to change or redirect the delivery address.
If you notice an address mistake before your order has been dispatched, please contact us as soon as possible and we will do our best to help.
INKIT cannot be responsible for delivery problems caused by incorrect or incomplete address information supplied by the customer.
If an order is returned to us because an incorrect or incomplete address was provided, or because the parcel was not collected where collection was required, additional postage may be required before we can resend the order.
Tracking
Where your order has been sent using Royal Mail Tracked 48®, tracking information will be provided after dispatch.
Tracking updates are controlled by Royal Mail and may occasionally take some time to appear after your parcel has been accepted into their network.
If tracking shows an unexpected delay or your order has not arrived within a reasonable period after the expected delivery date, please contact us so we can investigate.
Delivery Delays
Delivery estimates are provided as a guide and are not guaranteed unless explicitly stated otherwise.
Delivery can occasionally be affected by circumstances such as:
- Royal Mail network delays
- Peak seasonal periods
- Severe weather
- Industrial action
- Local delivery disruption
- Bank holidays
- Certain remote or island postcode areas
If your parcel is significantly delayed or appears to be lost, please contact us and we will investigate with Royal Mail where appropriate.
Royal Mail advises that Tracked 48 aims for delivery within 2–3 working days, but delayed items may require additional time before the sender can submit a carrier claim.
Missing Parcels
If your tracking shows that your parcel has not been delivered and it is significantly beyond the expected delivery timeframe, please contact:
Please include your order number so we can investigate the shipment.
Customers should contact INKIT rather than Royal Mail regarding missing orders, as Royal Mail advises recipients to contact the sender so that the sender can make enquiries on their behalf.
Returned Parcels
If Royal Mail returns an order to us because:
- the customer provided an incorrect or incomplete address;
- the parcel was not collected;
- delivery could not be completed because of information supplied at checkout;
we will contact you once the parcel has been returned to us.
Where the return resulted from incorrect customer-provided delivery details or failure to collect the parcel, the customer may be required to cover the cost of re-delivery.
This does not affect your statutory consumer rights.
PO Boxes
We may be able to deliver to UK PO Box addresses using Royal Mail.
Where possible, we recommend providing a standard residential or business delivery address to reduce the possibility of delivery complications.
Order Changes & Cancellations
If you need to change or cancel an order, please contact us as soon as possible.
Once an order has been processed or dispatched, we may no longer be able to stop or amend the shipment.
However, nothing in this Shipping Policy limits your rights under applicable UK consumer law.
For information regarding cancellations, returns and refunds after receiving an order, please refer to our Returns & Refund Policy.
UK distance-selling rules generally give consumers cancellation rights for qualifying online purchases, subject to applicable exceptions.
Policy Updates
INKIT™ may update this Shipping Policy from time to time to reflect changes to our delivery services, fulfilment process or business operations.
The latest version will always be published on this page.